Definition of Refund:
A refund is the return of payment made by a customer when services are not delivered as agreed or are canceled within the terms specified in this policy.Eligibility Criteria:
- Refunds are applicable only if the service agreement is breached by AY Group or the customer cancels within the permitted timeframe.
- Customized or non-standard services may not be eligible for refunds.
Request Submission:
A refund request must be submitted in writing to info@aygroupcompany.com with all relevant details, including proof of payment, service details, and the reason for the refund.Verification and Approval:
All refund requests are subject to verification by AY Group. Refund approval is at the sole discretion of the company based on the terms of the service agreement.Refund Timeline:
Refunds will be processed within [e.g., 10-15 business days] of approval and will be issued to the original payment method unless otherwise agreed.Disputes:
Any disputes regarding refunds will be governed under [specific jurisdiction or governing law] as outlined in the service agreement.Non-Refundable Items:
Services that are partially completed, delivered as agreed, or explicitly marked as non-refundable are excluded from this policy.Contact Information:
For further details or assistance, contact AY Group at +94 77 726 2668 or via email at info@aygroupcompany.com.
